Shipping policy
Shipping Areas
We currently ship to eligible addresses within the United Kingdom.
We do not ship to jurisdictions where the sale or delivery of alcoholic beverages is prohibited by law. We reserve the right to refuse or cancel orders where delivery restrictions apply.
Delivery Costs
- Orders of £40 or more: free UK delivery
- Orders under £40: £3.25 (Royal Mail Tracked 48)
The delivery charge is shown at checkout before you pay.
Processing and Delivery Times
Orders placed before 2pm (UK time) on a working day (Monday to Friday, excluding public holidays) are dispatched within 1–2 working days. Orders placed after 2pm, at weekends or on public holidays are processed from the next working day.
Orders are sent by Royal Mail Tracked 48, which usually arrives 2–3 working days after dispatch, so most orders arrive within 3–5 working days of being placed. You will receive tracking details when your order is dispatched. During peak periods, promotions or holidays, delivery may take longer.
Age Verification
Alcoholic beverages may only be purchased by and delivered to individuals who are at least 18 years of age. By placing an order, you confirm that you meet the legal age requirement.
We follow Challenge 25 principles. Our delivery partners may require proof of age upon delivery. Acceptable identification may include a valid passport, driving licence, or other government-issued photo identification. Orders cannot be released to anyone who is unable to provide satisfactory proof of age when requested.
Signature Requirements
All alcohol deliveries require receipt by an adult of legal drinking age, and a signature may be required upon delivery. Deliveries cannot be left in a safe place, with minors, or in circumstances that prevent age verification.
Failed Deliveries
If delivery cannot be completed because no eligible adult is available, age verification cannot be completed, an incorrect address was provided or the order is refused by the recipient, the shipment may be returned to us. See our Refund Policy for how refunds work in this case.
Damaged or Missing Items
If your order arrives damaged, incomplete or incorrect, please email ciara@ecogin.uk as soon as possible, ideally within 48 hours of delivery, with your order number and photographs of the packaging and affected product(s). We will put it right in line with our Refund Policy and your rights under the Consumer Rights Act 2015.
Delays
Delivery times are estimates. Delays can occasionally happen because of carrier problems, adverse weather, public holidays or high seasonal demand. We are not liable for delays caused by circumstances outside our reasonable control, but if your order is significantly delayed, please contact us and we will help.
Risk and Ownership
Risk in the products passes to you upon successful delivery to the delivery address provided in your order. Ownership of products remains with us until full payment has been received.
Delivery Restrictions
We reserve the right to refuse, cancel, or limit shipments where required by law, licensing requirements, carrier policies, or regulatory restrictions.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Eco Gin Ltd
Email: ciara@ecogin.uk
Address: Eastham Hall, 109 Eastham Village Road, Wirral, CH62 0AF